If you can keep entertaining customers, you are probably doing something right. Re-engaging them and keeping their interest is more than just providing services, products and customer service that makes them want to come back. Make them smile, laugh or Read More …
It is easy to see someone who can’t stand annoying customers. They get so visibly frustrated, short, snippy, obnoxious or indifferent, that it really “isn’t funny”. They need to put on their poker face, smile, laugh and go with the Read More …
In today’s technologically connected world, the distance, in miles, don’t count as a reason to be out of touch. Even with long holiday weekends, families can’t always be together. Logistics from Hawaii to Dublin – and many cities or towns Read More …
It’s kinda nice to find a holiday sale…but what holiday doesn’t have a sale? Well, it just depends on what you want. If it’s sheets, electronics, large household appliances, or buns for hot dogs, you can probably find them on Read More …
If you like this, you might like that. It is all about the next visit and they hope they can enjoy your return. From demographics, trends and prior purchases, retailers can tell a lot about you without even really “knowing” Read More …
Everyone, and I mean everyone…should go out into the world, new cities, new towns, new schools, new places of work to see new things. Just a few times. Just to see how different it is elsewhere. The differences can be Read More …
In today’s world of information, technology is instantly at your fingertips; “just Google it” or having SIRI answer* your inquiry, independent thought is difficult to have… As we close out on the summer, I am appreciative for the moments when the Read More …
It is always best to be consistent with your policies and the communication of them to your customers. When one person tells a customer: “You have to go online to update your account now, we don’t mail the information any Read More …
There are a few commercials being shown over and over during the Olympic Games that, so far, are our favorites. The ones that invoke a feeling of family, of love and commitment to life outside of the intensity of the Read More …
It’s ok, you can go ahead…I was just taking turns like we are supposed to do. Let’s be polite. Or, maybe not…maybe you weren’t taught that life skill. I was trying to be nice. And set an example for my Read More …