Empathy As a Customer

Do you ever find yourself, as a marketer, operations or manager of a business (or someone who can simply relate) and have empathy as a customer…for the employee? I routinely find myself being upset on behalf of the people who Read More …

Maintain Patience

Working through a customer service issue it is not easy to maintain patience (is it?) No matter what side you’re on you have to maintain patience whether they are overly rude or excessively sweet…and hopefully able to find a resolution. Read More …

Stay Patient

Have patience…stay patient – are they the same thing? Maybe. Depends on what the issue is. Depends on the situation. Depends on your mood. Depends on what happened just prior, the day before and a week before. Depends on whether Read More …

Plenty Of Room

It is crowded, the holidays always are…but, there is plenty of room for all. Shopping: Excuse me. Pardon me. You go first. At the dinner table: Add the other leaf. Pull up another chair. Squeeze in. Online: Just add bandwidth. Read More …