Your Mood

We can all tell a little bit from your mood and your voice, especially over the phone when you can’t see the person, ad yes, I am talking about the person filling a customer service role. The funny thing is Read More …

Start Off Well

We (should) always want to make a great first impression and start off well ahead of expectations. Unless…you want to test the waters and see how the reactions come in. Or, you are the kind of person who wants to Read More …

Just Right

The elusive goal of “just right” is literally a problem for anyone (not just Goldilocks). Sometimes, we don’t have it the way we want it because we care about others and their feelings. However, when feelings are not a part Read More …

Make It Look Easy

You can make it look easy, but that doesn’t mean that you should. Life is hard. Some tasks are challenging. They don’t know what you know. Learning new things takes time. Life changes and then, it can be new again. Read More …

Only Imagine

When something happens, you can only imagine what it was that made it so… shocking. sudden. different. rare. important. impactful. risky. noisy. silly. stupid. If you are not there, to see it and witness it first hand, you have to Read More …