Do I Know You

If you get an e-mail, a phone call or a LinkedIn connection from someone whose name does not (immediately) ring a bell, you may wonder “do I know you?” before you answer. Of course, you don’t “have” to know them, Read More …

Just Our Customers

Some businesses are focused on being exclusive. They say – this (fill in the blank) is for just our customers. They can be choosy. They can be selective. They can be difficult. Then again, they can also choose to be Read More …

Random Voices

The random voices in your house, are not the ones you have to worry about. Unless, you have ghosts. In which case, you will have to be the judge as to whether or not there is cause for worry. The Read More …

Like Them

When you find some place, that is just like them, you know the ones, you have to wonder. What came first? Not certainly, the chicken or the egg. (Duh! We all know the answer to that one.) But, what came Read More …

Disorganized On Purpose

What do you do to get people to buy as much stuff, impulsively in your store? You design it to be disorganized on purpose. I am however, exhausted from walking through a big box retailer store, looking for the 3 Read More …

Super Friendly

Hospitality is easy…you can start by being super friendly. It doesn’t matter (as much) what the food is like, the ambiance is, or the parking lot looks like. Smile. Ask what else they would like or need. Welcome everyone. Not Read More …