Already Closed

Even when you are already closed, if you pick up the phone, the customer is more likely to call you again in the future. Of course, this does more than provide empathy for the customer, it gives you insight into Read More …

Theme Night

Participating in theme night is the best… What is your theme? How is it relevant to your brand, your company and your mission to serve your customers. It doesn’t have to be a forever theme, just something to engage, inspire Read More …

Just Right

The elusive goal of “just right” is literally a problem for anyone (not just Goldilocks). Sometimes, we don’t have it the way we want it because we care about others and their feelings. However, when feelings are not a part Read More …