It’s often said but more often ignored…check and double check to see if you have it right. Takes patience Takes humility Takes time, but not very much  When someone asks you, “are you sure?” and you confidently say “yes” Read More …
When my husband and I were franchise owners, we had a fun retail game we used to play at our store – with our General Manager – and nephew. Some little silly thing today reminded me of this entertainment…a way Read More …
Often, the favorites are the local ones. That doesn’t mean that the local ones are the only ones…it’s just that they are here. ~ Dawn aka Hat Girl
What is real and accurate, being online or in person? Shocking that you would think one would be true while the other might not be as trusted. I mean, if it says one thing on their website you would think Read More …
Oops, they are closed or closing soon and it is too late to place an order A growing trend? An employee shortage? Any logical rationale? A brand mandate? Maybe they just happen to be temporarily closed or changing hours the Read More …
If you say you will be there, you have to go. Unless, it is impossible to get there. The word on the street is, we will get some snow tomorrow. Not only are they realizing that while the forecast may Read More …
Even when you think it can’t possibly work out…try anyway. Ask for what you want. Reach out with an offer. Do the research to see what is possible. Show up to check. Take a chance it will be there. You Read More …
Can your business handle a pre-holiday glitch? Sometimes, size will allow you a small bit of grace from customers… in others your size will prevent a fix (you will just have to roll with it and hope for the best) Read More …
If you could choose – which would it be? Rain or snow for … the travel home after the holidays? the last bit of holiday weekend shopping and dining? the time when you hope your business brings in as much Read More …
Sometimes, it isn’t just people who are more than a little tired. The retail store you just heard about, is less than perfect. It may have some random items of interest, but not enough to be more than a passing Read More …