But, Wait There’s…
This summer, my little sister got me to (finally) download Snapchat. I know. I know. I resisted Facebook and then, Instagram…and then well – pretty much all the new stuff. I am not an early adopter. It is just that Read More …
Tag: communication
Get In Line
You think you have problems? Get in line…at least that is what I think the ducks might say (if they could talk.) I know it sounds pretty silly, but think about how hard it is for ducks to communicate and Read More …
Subtle Things
Sometimes it is the subtle things that are not said that are the most meaningful. The smile. The nod of acceptance and understanding. The look of empathy. The silent agreement that is understood through body language change. A moment of Read More …
Attention Getting
There is always a lot of debate about what Super Bowl commercials were good and which ones weren’t, but we all know that some brands and ideas are just better at attention getting than others. Even if it is for Read More …
Be Consistent
It is always best to be consistent with your policies and the communication of them to your customers. When one person tells a customer: “You have to go online to update your account now, we don’t mail the information any Read More …
The 5 Stages
The kids are in the other room talking about the 5 stages. Where do they learn this stuff? Denial Bargaining Anger Sadness Acceptance These can (apparently) apply to more than just grieving…they can apply to customer service – or at Read More …
Firm But Flexible
Attended a really wonderful lecture today that I will remember for a while. I have read the author’s books before, but in person, Edward Tufte is much more engaging. One quote from him today really resonated with me. “Be firm, Read More …
Full Circle
This weekend we (a group of us family folk) were chatting about how things always come around in a full circle. The topic was communication. How do we best communicate with others today vs. yesterday? We didn’t go so far Read More …
Done Using Technology
Every day I am impressed at how much can be done using technology; some days, not so much. Most often though, I think, “wow! That was pretty cool.” Bill paying. Voice to text. E-mail (both good and bad, obviously). Communicating Read More …
Communication and Feedback
The general consensus is that communication and feedback is a two-way street. Tell me what you think and I will be able to do the same. Unless, we disagree. Then, sometimes people hold back. They are not confident. They don’t Read More …