Get In Line
You think you have problems? Get in line…at least that is what I think the ducks might say (if they could talk.) I know it sounds pretty silly, but think about how hard it is for ducks to communicate and Read More …
You think you have problems? Get in line…at least that is what I think the ducks might say (if they could talk.) I know it sounds pretty silly, but think about how hard it is for ducks to communicate and Read More …
Sometimes it is the subtle things that are not said that are the most meaningful. The smile. The nod of acceptance and understanding. The look of empathy. The silent agreement that is understood through body language change. A moment of Read More …
The kids are in the other room talking about the 5 stages. Where do they learn this stuff? Denial Bargaining Anger Sadness Acceptance These can (apparently) apply to more than just grieving…they can apply to customer service – or at Read More …
Attended a really wonderful lecture today that I will remember for a while. I have read the author’s books before, but in person, Edward Tufte is much more engaging. One quote from him today really resonated with me. “Be firm, Read More …
Every day I am impressed at how much can be done using technology; some days, not so much. Most often though, I think, “wow! That was pretty cool.” Bill paying. Voice to text. E-mail (both good and bad, obviously). Communicating Read More …
The general consensus is that communication and feedback is a two-way street. Tell me what you think and I will be able to do the same. Unless, we disagree. Then, sometimes people hold back. They are not confident. They don’t Read More …
Of course we know that one size does not fit all. This can apply to: hats (of course) schools education plans (Singapore Math may work for some but not all…especially the parents) communication (ever have to rephrase something to get Read More …