Finish Your…

One of the things that my family, friends and co-workers always ask me to do is finish your… thought. It is bad. and… It is getting worse. The busier it is, the harder it is to stay focused. It is Read More …

Acting As If…

Less about impersonating a Valley Girl…but, acting as if: you don’t care; it doesn’t matter; you are not upset; it won’t change what you think; you are not involved; it isn’t important; you are not affected; or, it isn’t something Read More …

Totally Forgotten

Just when you think you have totally forgotten everything, you realize that you did plan ahead – or still have time. Like the request for someone to do you a favor, which you asked them to do 5 weeks ago Read More …

Same Mindset

Client management and support is easier, much, much easier, if you are of the same mindset. You don’t have to be able to read minds… you just have to have a similar frame of reference, similar background and perspective. Ideas Read More …

Rephrase the Question

Fairly often, we hear people repeat the same thing over and over again. The person to whom they are speaking didn’t have a problem hearing them, they had a problem understanding them.  Perhaps they have to say it a different Read More …

People Watching

Spending time in transit from one city to another and back again I tend to do a lot of people watching.  Not sure if this something that I should always do, because sometimes I see things that I kind of Read More …

Differing Opinions

Fun, isn’t it to hear differing opinions of the various personal care professionals you know? Starting with ideas, leading to beliefs and then…opinions. Strong ones. Everyone has their own backgrounds and history and experience that guides them to be the Read More …