The 5 Stages

The kids are in the other room talking about the 5 stages. Where do they learn this stuff? Denial Bargaining Anger Sadness Acceptance These can (apparently) apply to more than just grieving…they can apply to customer service – or at Read More …

Your Choice

Luckily, as Americans we have so many options before us. It is literally, your choice as to what you do each day: how you look; what you wear; the job you perform and even where you bank; just to name Read More …

Know My Name

I am pondering changing a service provider. Why? I mean, I am loyal. When I pick a brand, it is hard to get me to change. Plus, it is pretty difficult to change some service providers. But, I no longer Read More …