More Than One

Even if you own it, you can always have more than one. This may make sense for many things but not for others. One couch – ok, maybe two or three. It depends on the space you have and whether Read More …

Can I Talk Now?

This is not a business experience anecdote, but could easily apply to customer service theory:  When your customer asks, “Can I talk now?” You should definitely listen. In my case, my customer was my 10 year old daughter. She had Read More …

Done Using Technology

Every day I am impressed at how much can be done using technology; some days, not so much. Most often though, I think, “wow! That was pretty cool.” Bill paying. Voice to text. E-mail (both good and bad, obviously). Communicating Read More …

No Ego

There should be no ego in marketing…but there always is. Just look at Don Draper and Mad Men. Don’t get me wrong, I am all about the brand. But… Business owners, much like Don, tend to think of what they Read More …

Just Relax

Probably the most difficult thing for moms to do on a regular basis is to just relax. Sit back, put your feet up and don’t worry about dinner, dishes, laundry, lunches, homework, work-work, bill paying, house cleaning, garden sprucing up. Read More …