Random Voices

The random voices in your house, are not the ones you have to worry about. Unless, you have ghosts. In which case, you will have to be the judge as to whether or not there is cause for worry. The Read More …

Can I Talk Now?

This is not a business experience anecdote, but could easily apply to customer service theory:  When your customer asks, “Can I talk now?” You should definitely listen. In my case, my customer was my 10 year old daughter. She had Read More …