Fun and Familiar

Going somewhere, that is both fun and familiar is a good idea… I wonder if the things we do are more fun, because of the people or because of what we do. Tonight, we were at a fancy, schmancy hotel Read More …

Can I Talk Now?

This is not a business experience anecdote, but could easily apply to customer service theory:  When your customer asks, “Can I talk now?” You should definitely listen. In my case, my customer was my 10 year old daughter. She had Read More …