Be Consistent

It is always best to be consistent with your policies and the communication of them to your customers. When one person tells a customer: “You have to go online to update your account now, we don’t mail the information any Read More …

Such Problems

If only we had such problems as Jared Leto who you may know played The Joker in the DC Comic’s Summer Blockbuster Suicide Squad. **Spoiler Alert – if you didn’t see the movie yet and still want to see it, Read More …

Differing Opinions

Fun, isn’t it to hear differing opinions of the various personal care professionals you know? Starting with ideas, leading to beliefs and then…opinions. Strong ones. Everyone has their own backgrounds and history and experience that guides them to be the Read More …

Lean On Me

When we work as a team, it is absolutely – without a question – ok to lean on me. I will be here for you when you need me, a sounding board, another opinion or another perspective. When you are Read More …

How’d I Do

When your kids are growing up, they are constantly looking for approval. “How’d I do – did I do it all right mom/dad?” From the first moments, of forming words – when they can’t even ask you that question – Read More …

It’s the Other Way Around

So, after all of the efforts in putting together yesterday’s post. It came to mind that I might have been wrong. Hey, no one said I was right all the time…certainly not me. So, yea, I think it’s the other Read More …