Yesterday’s Favorites
To our children we – as parents – wax on nostalgic for things of our past…even if that past was only in the 1980s, the 1990s and the early Aughts. The things that are part of the kid’s training are Read More …
Tag: training
Reminders
Every once in a while, we all need reminders. We aren’t the first person to do this. We aren’t the last person to do this. We are older than we were when we did it last. We didn’t know how Read More …
Geek Fun
Thank goodness for organizations like Pixar, Apple, Nintendo and Disney for making being a geek fun. Spending a few hours (again) at the Pixar exhibit at the Franklin Institute in Philly shows how many different types of careers are needed Read More …
Differing Opinions
Fun, isn’t it to hear differing opinions of the various personal care professionals you know? Starting with ideas, leading to beliefs and then…opinions. Strong ones. Everyone has their own backgrounds and history and experience that guides them to be the Read More …
Not Enough Hours In A Day
Sometimes, it seems like there are not enough hours in a day to do everything you want to do in your business. This is why, great leaders in successful businesses choose to delegate and cultivate staff to do work that Read More …
We Had Extras
“We had extras!” is what the the new trainee, who spoke very clearly and precisely into the drive-thru speaker system, said as she handed us a bag, on top of the dozen and the hash browns. They were free donuts. Read More …
Up To Speed
After opening a new restaurant it takes a while for the entire staff to get up to speed; providing the best service and delivering the menu as the chef intended. Once they do, word should spread quickly. In the meantime, Read More …
Personal Attention
Everyone loves and appreciates personal attention. It starts out with the tiniest of humans. Babies are the ultimate in loving personal attention…then as toddlers, you lose some – maybe you have a sibling join the family or maybe your parents Read More …
Just Smile
Of all the customer service training advice, the best and the easiest for people is to tell them – just smile. Ask them if they need utensils. Make sure to put napkins in their bag. Put the eggs in a Read More …
User Error
In defense of the software developers blasted in yesterday’s post, I thought I’d share the other side of the coin…and yes, that is user error. We can’t blame software for our lack of knowledge – especially new features that we Read More …