When they made a real, accidental mistake, but fixed it fast… they are a caring team. The business owner should be proud and know that they did something right. The perfect training. The dedication to creating a good culture. The Read More …
How hard is it to remember the fries? Not that hard actually. When you do the drive through or take-out, they never forget them. What they usually forget is (any one of these): dressing on the side extra sauce no Read More …
What do you need to do? Make a list. Who/what do you want to choose, make a pro-con list. This practice works for many people. When they are done, they feel accomplished what they said – or wanted – to Read More …
Sometimes, it seems like there are not enough hours in a day to do everything you want to do in your business. This is why, great leaders in successful businesses choose to delegate and cultivate staff to do work that Read More …
I am definitely appreciative of the easy returns at some stores who tie your purchase records and receipts right to your credit card…but when you find a store that doesn’t have that system in place it is pretty excruciating. Better Read More …
In a hurry. Forgot to check. Or, even worse, decided not to check. You never learn. One item is all it takes. Take out. Drive thru. Delivery. Direct delivery or UPS shipment. Always double check the bag, the list of Read More …
I’ve handled a few rebranding projects before. I know it takes a lot of focus and planning, not to mention time, effort and money. When you start the project, one of the things you absolutely must do is look around Read More …
Sometimes, not just for the holidays and not just Santa should make a list and check it twice. Short thought today as I check things off of my list… I realize that I did something twice. I didn’t need to Read More …
Are you, right now, ready for the world and more than picture perfect? With the ever present photo ops, we’d better be ready. It could happen. Right now. How would that work for you? Maybe it is the Selfie you Read More …