Open or Closed

It is fairly easy to tell if someone’s mind is open or closed… all you have to do is see how they react to political commentary. On the other hand, there are some retail stores that it is really difficult Read More …

Can I Talk Now?

This is not a business experience anecdote, but could easily apply to customer service theory:  When your customer asks, “Can I talk now?” You should definitely listen. In my case, my customer was my 10 year old daughter. She had Read More …

Done Using Technology

Every day I am impressed at how much can be done using technology; some days, not so much. Most often though, I think, “wow! That was pretty cool.” Bill paying. Voice to text. E-mail (both good and bad, obviously). Communicating Read More …

Just Relax

Probably the most difficult thing for moms to do on a regular basis is to just relax. Sit back, put your feet up and don’t worry about dinner, dishes, laundry, lunches, homework, work-work, bill paying, house cleaning, garden sprucing up. Read More …

I’m Not Your Mother

It may be tempting to say…”I’m not your mother” and be able to walk away; however, true moms, moms of the heart, through and through, deep into their soul, cannot walk away. Of course, I am not thinking of anything Read More …

Kids Today

I hear it all the time. I have heard it since I was a kid. Our piano tuner said it to my husband and I just the other day. I have even, maybe once or twice, muttered it under my Read More …