It sometimes takes a simple little thing to make people happy. Nothing drastic needed to make their day, change their outlook and send them home with a smile on their face. Smiling is everything. Laughing is a bonus. That is Read More …
Sometimes, people (not from here) might think that Americans are just to time-constrained or maybe just downright lazy; that we have a drive thru for everything. Of course, we know there are more than just burger joints and coffee shops… Read More …
Technological glitch? It happens to everyone. So…Reboot. Restart. Though, in reality, not all problems are caused by machines. Sometimes, there are human factors to consider. In which case…Refresh. Rethink. Keyed in your pin the wrong way, not once, but twice? Read More …
What happens when where you want to be is not a good idea any more? Your phone has no reception. There is no water. The electricity is out due to power failure of equipment and they don’t yet know how Read More …
After 2 hours of meeting, going around the room and asking if anyone has any final thoughts or questions is typically a good idea. They may have thought a new idea. They may not have wanted to disrupt the agenda. Read More …
Going around the table and checking in with everyone. Did they all share their input, their thoughts and their ideas? Were any of them good? Were any of them funny? Were any of them clever? Were any of them worth Read More …
For months things heat up and the hottest topic is all people can talk about at home, at work, with casual acquaintances in line waiting for dinner. Then, just like that, it is over. The wait. The anticipation. The planning…for Read More …
It is always a good sign when you see someone and they say you are always welcome. Obviously, clients and customers are usually that. Until they are not. I did, actually ask a customer to leave once. She made my Read More …
Being overly polite, or just normally polite, you will have to say “no thank you.” Usually said to a friendly, easy-going relative, by a child when offered broccoli, a second helping of soggy sweet potato fries…or, even almond cookies. I Read More …
Where did we last leave our discussion? Oh, yes, on old – aka legacy promotional – offers. Well, folks. What about left over gift cards? Not the ones that you bought to give to your kids, the ones that you Read More …