Setting Expectations

There are many ways to satisfy customers, the basic and most fundamental way to achieve your goals should start with setting expectations. Then, as long as everyone is on the same page, no one will be disappointed. They still may Read More …

Old Stuff

I love it when old stuff is refurbished, re-purposed and reused. I see an increased number of non-profit church thrift shops, Good Will stores, Impact Thrift, ReStore, by Habitat for Humanity and for profit businesses lately. These and many others Read More …

Intermediary

In life, business and even if you’re thinking of managing a country, some things are best handled by an intermediary representative. Today, Facebook can probably handle all of these with ease, low cost and efficiency. It’s not “in your face” Read More …

Crying Uncle

Sometimes I can just hear the inner voice in someone crying uncle. Although today, it is easier, if they post on social media that they are tapping out, they give up, they need a night out. Too much information Too Read More …

Public Education

The demise of public education received another nail in the coffin tonight. When publicly elected officials fail to serve the customers by whom they were chosen, people get hurt – and by that I mean – feelings are hurt and Read More …