Surprises Are Good

When least expected, you should be prompt with your thank you… Because, at least I think we all know this, surprises are good and you probably want them to happen again. Not too often, otherwise, duh, they wouldn’t be a Read More …

What a Runaround

Today, while productive, wow…what a runaround. From one false start to another. From one “we are closed, go here” and to find that they are not open on the same days as the other location. From one crabby person (“never Read More …

Keep Looking

If you can’t find it, keep looking. What are you looking for: In life? At work? In your bag? On your desk? From a restaurant, service provider, supplier or vendor? In your relationship? At home? In a file system – Read More …

What’s For Dinner

Honesty, some days I really don’t care what’s for dinner. As long as we eat. Together. As long as there is some kind of vegetable. Any kind. Potatoes count. Ketchup does not. Actually potatoes count, but chopped scallions count more. Read More …

Setting Expectations

There are many ways to satisfy customers, the basic and most fundamental way to achieve your goals should start with setting expectations. Then, as long as everyone is on the same page, no one will be disappointed. They still may Read More …