Fair Exchange

What do you think is a fair exchange? trading something of equal value doing something for which you are paid what you both believe it is worth paying $20 for something that has an MSRP of $20 a one-for-one swap, Read More …

A Work Around

Good or bad, there is usually a work around…for something that went wrong. company policy security measures protocols data processing calculations adjusting inventory free item gift card exchange out of date or, even…a detour on the only road you know Read More …

I’ve Got a Whole Bag Of Rubber Bands and I Am Not Afraid To Use Them

So tonight…I went to pick up an order at Staples.  When the woman saw me she cringed – I could literally, visibly see her get upset (in anticipation of my order not being ready.) Sigh. If I were her and Read More …

Timely Message

It is always good to have a timely message. One that is relevant and will resonate with your audience. When you cause fear, like promoting storm readiness; people listen. Business owners today were getting free advice. How to keep business Read More …

Helpful, or…

Are retail store workers naturally really nice and helpful, or is it just because they are paid on commission?  I hope that it is both, but I think that we did our best in our role as customer – we engaged in Read More …

Not Monday

When Monday is a holiday and the banks are closed, schools are closed and traffic is light because all of the Government offices are…closed – it may take some time to remember that it only seems like Monday, but it Read More …

Time Passes Quickly

Have you ever noticed that time passes quickly when you are busy, having fun, under a deadline or there are a lot of people coming in and going out? Whether you are at work, running a business, working on a Read More …