Time Changes
Yes, time changes everything…or does it? We just went off of Daylight Saving Time here on the east coast and in most parts of the US. Yesterday I read a few debates about why we do it still and why Read More …
Category: opinion
Do You Say It?
When you tell someone something, but they don’t listen to you… Do you say it? “I told you so…” It is really hard not to say this sometimes, but sometimes it doesn’t really need to be said. They know and Read More …
History Always Tells…
History always tells whether someone or a decision was famous or infamous. Last night’s local school board decision will not reveal itself for many years as to whether or not it was a mistake or a ground breaking achievement. If Read More …
Bad Erasers
You know how there are some pencils out there that have really, (I mean really) bad erasers on them? They are not the Ticonderoga, classic yellow pencils, nor are they the awesome ones we used in college for drafting and Read More …
Professional Volunteers
Sometimes, the experts are the professional volunteers. It is fall and that means, for so many organizations, a final push to raise money for their non-profit works. In schools, often there is a vendor who supplies the school with the Read More …
Leave it to the Experts
When you don’t know what to do, you absolutely should leave it to the experts. Spent a few hours in the ER this morning. I am not a doctor. I don’t have x-ray vision. I know marketing. I know brands. Read More …
A Failure to Communicate
“Ahhh, what we have here is a failure to communicate.” Isn’t this such a true statement? Communication is so very important in whatever it is that you are doing… Customer service. Product description. An attack. Escape plan. Details of your Read More …
Delivering as Promised
Delivering as promised is the ultimate in customer service. Regardless of how much the customer has paid, $1 to $120 for rush services or thousands for closing on a business – when you deliver on time it is perfection. Strive Read More …
Customer Service is So Critical
Customer service is so critical to anyone’s business. Bad customer service is a disservice – to the owner and to the customers. “No, I’m sorry, I can’t cut your hair today because you were late.” “I’d have to stay late, Read More …
Guilt Free
Taking the weekend off to do nothing… completely and totally guilt free. Unheard of in today’s world, especially if you own your own business. If I work on the weekend, I feel guilty for ignoring the family. If I don’t Read More …