Remastered

Once you develop, create and release something, it hopefully is adopted, into everyday use. How long should it be, then, before it needs to be refurbished or remastered? Is 1 year long enough, or maybe 10, 20 – perhaps 40 Read More …

Trendy and Classic

I am in the process of picking out finishes for a renovation in a bathroom and a kitchen.  Shopping a lot online and there are many ways to sort and filter the finishes, the equipment and the accessories. One of Read More …

Newly Renovated

How impressive the hotel or hospital is that has been recently and newly renovated…beautiful marble, shiny stainless steel, and clean lines on the reception desk. Online it looks even less amazing. They have done their job well. Until, you see Read More …

No, But…

It is totally fine to say no, but much better to just say yes first. Sometimes however, there is a negative before the positive.  As in, the answer we received to our posed inquiry, “does that come with whipped cream?”  Read More …

Try It First

A lot of online retailers now are offering for you to try it first before you commit to the purchase.  They offer no obligation, free returns, so you don’t feel like you paid more to order it online. If it Read More …

The 5 Stages

The kids are in the other room talking about the 5 stages. Where do they learn this stuff? Denial Bargaining Anger Sadness Acceptance These can (apparently) apply to more than just grieving…they can apply to customer service – or at Read More …

Following The Leader

It’s easier to say that you didn’t do anything wrong when you were following the leader. No matter how many One-Way, Do Not Enter, or Detour – Road Closed signs there are, if someone does it in front of you Read More …