Moving Forward

Even when it seems the most difficult, you have to keep moving forward. Each year, we celebrate another birthday and we get older. Kids more often, look forward to it. As they should be, it is so exciting to be Read More …

Can I Talk Now?

This is not a business experience anecdote, but could easily apply to customer service theory:  When your customer asks, “Can I talk now?” You should definitely listen. In my case, my customer was my 10 year old daughter. She had Read More …

No Ego

There should be no ego in marketing…but there always is. Just look at Don Draper and Mad Men. Don’t get me wrong, I am all about the brand. But… Business owners, much like Don, tend to think of what they Read More …

Just Relax

Probably the most difficult thing for moms to do on a regular basis is to just relax. Sit back, put your feet up and don’t worry about dinner, dishes, laundry, lunches, homework, work-work, bill paying, house cleaning, garden sprucing up. Read More …

Kids Today

I hear it all the time. I have heard it since I was a kid. Our piano tuner said it to my husband and I just the other day. I have even, maybe once or twice, muttered it under my Read More …

The Perfect…

The perfect…mom – forget about it, she doesn’t exist. We think about it though, don’t we? We think about all of the things moms actually are this week. We buy cards and read sappy sentiments that we may or may Read More …

Same As Always

Is it good or bad to offer your menu, your services or your product “same as always“? Each person probably has a very different perspective. I would say the answer is – both. If you want a cup of coffee, Read More …