Remastered

Once you develop, create and release something, it hopefully is adopted, into everyday use. How long should it be, then, before it needs to be refurbished or remastered? Is 1 year long enough, or maybe 10, 20 – perhaps 40 Read More …

Trendy and Classic

I am in the process of picking out finishes for a renovation in a bathroom and a kitchen.  Shopping a lot online and there are many ways to sort and filter the finishes, the equipment and the accessories. One of Read More …

Newly Renovated

How impressive the hotel or hospital is that has been recently and newly renovated…beautiful marble, shiny stainless steel, and clean lines on the reception desk. Online it looks even less amazing. They have done their job well. Until, you see Read More …

Wholesale Only

As a consumer, if I find a great place that makes, grows or sells cool stuff, seeing a sign that says “Wholesale Only” makes me, personally, kind of sad. You know, for me. And, of course for all the other Read More …

No, But…

It is totally fine to say no, but much better to just say yes first. Sometimes however, there is a negative before the positive.  As in, the answer we received to our posed inquiry, “does that come with whipped cream?”  Read More …

The 5 Stages

The kids are in the other room talking about the 5 stages. Where do they learn this stuff? Denial Bargaining Anger Sadness Acceptance These can (apparently) apply to more than just grieving…they can apply to customer service – or at Read More …

New Vision

So much can be accomplished if you just make the time to create, give or ask for new vision. It could be simple, taking time for your future in the company, along with an updated mission statement. It could be Read More …

One Thing

Often, one thing leads to another. One mention of an idea, for example, a new way to serve hot dogs. Boom, gourmet hot dogs are everywhere…Sure it was on the cover of a magazine, right before the summer kicked off Read More …