Your Mood
We can all tell a little bit from your mood and your voice, especially over the phone when you can’t see the person, ad yes, I am talking about the person filling a customer service role. The funny thing is Read More …
Tag: hello
Maintain Patience
Working through a customer service issue it is not easy to maintain patience (is it?) No matter what side you’re on you have to maintain patience whether they are overly rude or excessively sweet…and hopefully able to find a resolution. Read More …
One Too Many
There are a lot of things that you can do, decisions made, that are just one too many. But, then, there are the other things that you *can’t* control. Easily. The amount of spam you get. The number of texts Read More …
Smile and Say Hi
Do you always smile and say hi to people you don’t know? I somehow, can’t help myself. At the grocery store. At the retail shop. At the bank. At the restaurant. At the take out window. It isn’t hard. Take Read More …
You Look Familiar
People all over the world could (at any time) come up to you and say you look familiar…or, you could say it to them in turn. It is possible that they are familiar as there are a lot of physical Read More …
Maybe You Should Call
Even when you are certain…maybe you should call. Mom and Dad. They probably would love to talk to you. Your kids, even if they don’t want to talk to you (this totally varies by age), so results may vary, but Read More …
One More Thing
Just when you think that you have done everything…every thing on your list…there is just one more thing to do. Laundry Make lunch Make breakfast – or coffee – or both Go Shopping Read e-mail Take notes Pay your bills Read More …
Talk and Really Communicate
It takes far more effort when we talk and really communicate with others, whether professionally or personally. What you mean, versus what you say, is the basis of success in this area. Vocabulary, in casual conversation can be vague and Read More …