Maintain Patience

Working through a customer service issue it is not easy to maintain patience (is it?) No matter what side you’re on you have to maintain patience whether they are overly rude or excessively sweet…and hopefully able to find a resolution. Read More …

Acting As If…

Less about impersonating a Valley Girl…but, acting as if: you don’t care; it doesn’t matter; you are not upset; it won’t change what you think; you are not involved; it isn’t important; you are not affected; or, it isn’t something Read More …