Kitchen Closed
So, the other day, I raved about a place that used direct mail to invite us to dinner…well, I thought it was great. I still kind of do. However, I found out that their kitchen closed for renovations the day Read More …
Category: work
Change of Plans
It is always easier to have a change of plans before you commit to the final plan. Whether it is hiring the designers, accepting the proof and printing the materials or setting up the schedule, buying the tickets and paying Read More …
Now Hiring
The other day, my daughter and I were driving down the road and there was a sign that hadn’t been there before. Now Hiring! (Below that it said “Great People”.) Um, sure. Good idea, right? You wouldn’t want to hire Read More …
Moving Forward
Even when it seems the most difficult, you have to keep moving forward. Each year, we celebrate another birthday and we get older. Kids more often, look forward to it. As they should be, it is so exciting to be Read More …
Can I Talk Now?
This is not a business experience anecdote, but could easily apply to customer service theory: When your customer asks, “Can I talk now?” You should definitely listen. In my case, my customer was my 10 year old daughter. She had Read More …
Done Using Technology
Every day I am impressed at how much can be done using technology; some days, not so much. Most often though, I think, “wow! That was pretty cool.” Bill paying. Voice to text. E-mail (both good and bad, obviously). Communicating Read More …
The Perfect…
The perfect…mom – forget about it, she doesn’t exist. We think about it though, don’t we? We think about all of the things moms actually are this week. We buy cards and read sappy sentiments that we may or may Read More …
Same As Always
Is it good or bad to offer your menu, your services or your product “same as always“? Each person probably has a very different perspective. I would say the answer is – both. If you want a cup of coffee, Read More …
The List
In stark contrast to the unknown, from yesterday’s post…the list of all the things yet to be done is really what keeps me up at night. I doubt that I am alone in this. (I wish I was, because then Read More …
Old Friends
Seeing old friends is always good… and by old, I don’t mean how old they are but how long you have known them. It is easy to just drop right back into conversation. You know what they like, what they Read More …