Inconsistently Good and Bad

How is it possible to not be one of these: good all the time or bad all the time? Somehow, there are retailers and service providers that are simply inconsistently good and bad depending on the day (or quite likely, Read More …

E-mail Overload

During the weeks and days leading up to the holiday, promotions, discounts and offers were a welcome sight in my e-mail inbox. Today, however, getting over 75 e-mails promoting overstock, winter clearance, healthy new you and post-holiday dining out specials Read More …

Does the Day Matter?

When we are fortunate enough to have holidays that break up the week, the ensuing days off affect the “normal” activities in many of our lives. So – while today is indeed Friday, does the day matter when you’ve had Read More …

Make Me An Offer

Don’t you dare make me an offer that I must refuse AFTER I’ve already spent the money, upgraded shipping and received my packages. Unless you can make someone else an offer that they won’t refuse… If your customers planned ahead, Read More …