Same Old, Same Old
If you haven’t heard, LEDs are all the rage. As a former lighting designer, I have to let you in on a little secret – it is not new technology – it is just newly available to mainstream buyers. What Read More …
Category: career
Full Service
There are certain things that you come to think of when it comes to service provided…having someone do the “unexpected” is what can be called full service. That means (at least in this case), that the appliance is delivered, installed, Read More …
Inconsistently Good and Bad
How is it possible to not be one of these: good all the time or bad all the time? Somehow, there are retailers and service providers that are simply inconsistently good and bad depending on the day (or quite likely, Read More …
Does the Day Matter?
When we are fortunate enough to have holidays that break up the week, the ensuing days off affect the “normal” activities in many of our lives. So – while today is indeed Friday, does the day matter when you’ve had Read More …
Resolutions
Maybe this is a year to do something differently? Do you make resolutions? Maybe, just one? Or, none at all? My daughter asked if I was making a New Year “revolution” this year – so…. After I corrected her (laughing Read More …
In The Window
We took the kids to NYC for some fun after Christmas and spent some time looking at the amazing windows on 5th Avenue. Even though it was a great holiday, I thought this would ease the inevitable let down after Read More …
Embarking on a New Venture
With the new year just about upon us, many will be embarking on a new venture. Plan Discuss with your team Budget Review all of your options Outline a schedule Execute Celebrate In reality, far more complicated than that… but Read More …
Robot Script
I am certain that companies create standard customer service scripts to represent the “right” messaging to their customers – in any event, or situation, What they did not intend, is for them to sound like it was a pre-recorded robot Read More …
There’s No Place Like Home
After many busy days, mornings through evenings…there’s no place like home for the holiday. Dinner out, breakfast on the run (if it is more than coffee even) and lunches – maybe. Time to stay in, make an elaborate dinner (or Read More …
Make Me An Offer
Don’t you dare make me an offer that I must refuse AFTER I’ve already spent the money, upgraded shipping and received my packages. Unless you can make someone else an offer that they won’t refuse… If your customers planned ahead, Read More …