Know My Name
I am pondering changing a service provider. Why? I mean, I am loyal. When I pick a brand, it is hard to get me to change. Plus, it is pretty difficult to change some service providers. But, I no longer Read More …
Category: career
Too Much Technology
Sometimes, the simple solution and the better solution is to pick up the phone or walk down the hall. We depend, and use, too much technology when a simple face to face or conversation would work so much better. I Read More …
Just Smile
Of all the customer service training advice, the best and the easiest for people is to tell them – just smile. Ask them if they need utensils. Make sure to put napkins in their bag. Put the eggs in a Read More …
But The Fish!
I have always had fond memories of my first goldfish, Joe and Millie – they were named after my great uncle and aunt on my grandmother’s side. My grandfather had “caught” them along with hundreds (???) of other fish from Read More …
Elevators and Escalators
Another “tribute” post for today. This one is because my grandfather was an elevator repairman… he had definite and strong opinions about elevators and escalators. He was right to do so. One industry paid his wages and helped him to Read More …
Because of This
When I think about how many new things get invented, because of one device (or family of devices) I am constantly amazed. Whole new industries pop up because of this one thing that someone, somewhere created and became popular in Read More …
User Error
In defense of the software developers blasted in yesterday’s post, I thought I’d share the other side of the coin…and yes, that is user error. We can’t blame software for our lack of knowledge – especially new features that we Read More …
Glitch is a Bad Word
Well, I have to ask the software community at large – do you believe that glitch is a bad word? Maybe my audience is too small, but I will put it out there anyway. What is it about software that Read More …
Make Believe
When I was a kid, stories we were told were just make believe – all fiction and fairy tales – and if there were illustrations in the book, it would help fuel the imagination. Today’s world of stories, many times, Read More …
Be Social
Want to go out to lunch? Sure, only if we can talk and be social. Bonus!! The restaurant features free wifi, but is this a good thing or not? Depends on what kind of atmosphere or culture you want to Read More …