Return the Call
Even if you aren’t the right person to answer the question or help the customer, return the call. Be professional Step in and take the message Be prompt Call back to acknowledge Be patient Say who you are and why Read More …
We are supposed to get our first Nor’Easter this week. We will see, the prediction is early, but I do not want to doubt. Snow brings many good things and under the crunch of crisp, water, frozen in a million Read More …
Never have we felt that we deserve or want or wish for more than this than in the year 2020. It’s true, though isn’t it? We do. We are better than this. We deserve it. We’ve been good. We’ve done Read More …
I know that everyone is getting tired of working from home, being afraid to go out, worrying about what is next. No matter what else you do – stay as positive as you can and keep making lists. What you Read More …
We all, right now, should be trying to follow the mantra to be your best self. Being patient. Being kind. Being helpful. Being proactive. Being there for others who need us most. Being (and staying) healthy. While you are at Read More …
Once school is back in session, there are kids, kids everywhere. Getting on and off buses. Running across the street. Zipping through the parking lot. Jumping fences to avoid walking on the path or sidewalk. Talking (or, should I say Read More …
Sometimes as adults…we forget about making nice. As parents we have to focus on this effort. Helping kids learn the essentials of life. Besides please, and thank you – which is much much more than “no problem” – there are Read More …
During a season of transition and change, things happen that we can’t control. When the weather gets crummier, it is common to find schedules falling behind. The problem is, when you are booked, back to back in order to be Read More …
Change is hard… Anytime something is different or goes contrary to plan, there are things that have to be adjusted, or you have to adjust. An event might be pushed back a day. A hotel room might not be ready Read More …
All my life, I have known that encouragement works better than belittlement. Looking like you are irritated, annoyed, frustrated makes the other person feel bad. They internalize that feeling and then they fail to perform. Instead, smile, be open minded, Read More …