Do you ever find yourself, as a marketer, operations or manager of a business (or someone who can simply relate) and have empathy as a customer…for the employee?

I routinely find myself being upset on behalf of the people who work somewhere, typically in retail or a restaurant, for them.

• They didn’t cause the shortage of team mates.
• They didn’t make it rain.
• They didn’t drop and leave things all over the place in disarray.
• They can’t help get through a really long line any faster during lunch break, just before a holiday.

However, while I do have empathy AS a customer – and as someone who helps businesses resolve customer issues, proactively plan for efficient and smooth operations – I can hear you. I can hear you complaining. While I “get it” others may not. There is a time and a place. Within earshot of a non-irritated, patient beyond belief customer and former business owner (while it is happening) is not. That said, hang in there. Muttering to yourself may not be a good idea either. I wish there was a better solution. Until there is, it is a learning experience and remember to never become a customer who would irritate your younger self.

~ Dawn aka Hat Girl