Tell Me The End

In a strange series of circumstances, I found myself saying to my friends, tell me the end of the book. Yes. Weird I know. If you don’t know me… well, “this” is me. I am the person who never wants Read More …

Already Closed

Even when you are already closed, if you pick up the phone, the customer is more likely to call you again in the future. Of course, this does more than provide empathy for the customer, it gives you insight into Read More …