It is always easier to have a change of plans before you commit to the final plan. Whether it is hiring the designers, accepting the proof and printing the materials or setting up the schedule, buying the tickets and paying Read More …
Yesterday, I received a direct mailed letter about a restaurant’s commitment to quality. They explained about their focus on their menu, sustainability and customers. They also, in a surprise move, offered us a free entree. No strings attached. This is Read More …
The other day, my daughter and I were driving down the road and there was a sign that hadn’t been there before. Now Hiring! (Below that it said “Great People”.) Um, sure. Good idea, right? You wouldn’t want to hire Read More …
Even when it seems the most difficult, you have to keep moving forward. Each year, we celebrate another birthday and we get older. Kids more often, look forward to it. As they should be, it is so exciting to be Read More …
Chefs are great at taking risks. Always trying new flavors, combinations and sauces. Some soar. Some flop. Then they find one that was totally worth all of those times of taking risks, marginally succeeding, because this time, it is a Read More …
Even if you own it, you can always have more than one. This may make sense for many things but not for others. One couch – ok, maybe two or three. It depends on the space you have and whether Read More …
This is not a business experience anecdote, but could easily apply to customer service theory: When your customer asks, “Can I talk now?” You should definitely listen. In my case, my customer was my 10 year old daughter. She had Read More …
Is it really true that the vile vitamins are better for you? The ones without coatings, sugar or colorings (color doesn’t have taste of course, unless it’s green which to me tastes grassy or young) but somehow the neutral, natural Read More …
Certain things are available and applicable to all ages. Who says that a sport is only available to children, or just to adults? In karate, the adults take the same class as the children who have already earned their Black Read More …
Every day I am impressed at how much can be done using technology; some days, not so much. Most often though, I think, “wow! That was pretty cool.” Bill paying. Voice to text. E-mail (both good and bad, obviously). Communicating Read More …