If you can keep entertaining customers, you are probably doing something right. Re-engaging them and keeping their interest is more than just providing services, products and customer service that makes them want to come back. Make them smile, laugh or Read More …
It is easy to see someone who can’t stand annoying customers. They get so visibly frustrated, short, snippy, obnoxious or indifferent, that it really “isn’t funny”. They need to put on their poker face, smile, laugh and go with the Read More …
People have so many options when it comes to their personal style…from clothes, to paint in their living room to the type of pen or pencil they prefer to use. I know I have waxed on previously about my penchant Read More …
Thank goodness for organizations like Pixar, Apple, Nintendo and Disney for making being a geek fun. Spending a few hours (again) at the Pixar exhibit at the Franklin Institute in Philly shows how many different types of careers are needed Read More …
When one of your clients tell you they will be moving on to manage “it” on their own, it can be both a proud and a sad moment. Having them admit to themselves and then telling you that they should Read More …
In today’s world of information, technology is instantly at your fingertips; “just Google it” or having SIRI answer* your inquiry, independent thought is difficult to have… As we close out on the summer, I am appreciative for the moments when the Read More …
Tonight, It started to sink in as we count down to the last week before school and the final hours before we have to say good bye to summer. We tried to do some back to school shopping and had Read More …
It is always best to be consistent with your policies and the communication of them to your customers. When one person tells a customer: “You have to go online to update your account now, we don’t mail the information any Read More …
Tonight we watched a fun little – yet emotional – movie about life, families and summer memories. The middle child in the movie, who is probably about 8, is so excited to write about what he did on his summer Read More …
If your life was a movie, what kind would it be? A happy go lucky love story where there’s conflict and lack of communication and they secretly love each other but don’t find that out until the very end…which leaves Read More …