Restaurants work to create an atmosphere which is part of their image, complements their menu and corresponds to their pricing. An Irish Pub typically has dark wood seating and paneling. The bar is a primary focus. The music is upbeat Read More …
Yesterday, I received a direct mailed letter about a restaurant’s commitment to quality. They explained about their focus on their menu, sustainability and customers. They also, in a surprise move, offered us a free entree. No strings attached. This is Read More …
The other day, my daughter and I were driving down the road and there was a sign that hadn’t been there before. Now Hiring! (Below that it said “Great People”.) Um, sure. Good idea, right? You wouldn’t want to hire Read More …
Even when it seems the most difficult, you have to keep moving forward. Each year, we celebrate another birthday and we get older. Kids more often, look forward to it. As they should be, it is so exciting to be Read More …
Chefs are great at taking risks. Always trying new flavors, combinations and sauces. Some soar. Some flop. Then they find one that was totally worth all of those times of taking risks, marginally succeeding, because this time, it is a Read More …
It is fairly easy to tell if someone’s mind is open or closed… all you have to do is see how they react to political commentary. On the other hand, there are some retail stores that it is really difficult Read More …
Even if you own it, you can always have more than one. This may make sense for many things but not for others. One couch – ok, maybe two or three. It depends on the space you have and whether Read More …
You know the hot dog conspiracy, right? The one where the buns come in packs of 8 or 12 and the hot dogs come in packages of 10… Well, when making wine at home, you don’t have to eat a Read More …
This is not a business experience anecdote, but could easily apply to customer service theory: When your customer asks, “Can I talk now?” You should definitely listen. In my case, my customer was my 10 year old daughter. She had Read More …
Is it really true that the vile vitamins are better for you? The ones without coatings, sugar or colorings (color doesn’t have taste of course, unless it’s green which to me tastes grassy or young) but somehow the neutral, natural Read More …