Glass Ceiling

Generations from now, (but hopefully sooner,) people may not experience, let alone remember the term glass ceiling. When they don’t know the term, they may not understand the value of the effort, pain, and the frustration that women experienced as Read More …

Owner or an Employee

This week I went to a seminar that talked about the difference between being an owner or an employee. Then, I had a few follow up – unsolicited conversations – with people about owning a business verses working in one. Read More …

Friendly But Not Friends

So…You are friendly but not friends with each other. They are your customers, they are your employees (maybe they are your handyman.) They could be more, but they don’t have to be. In other words, it’s actually very easy to Read More …

Vacations and Traffic

Two hazards of small businesses are vacations and traffic, but usually not at the same time. Unfortunately, both keep your customers away from your business, potentially for an extended period of time. This spring, schools around us were off on Read More …

Concierge Level Service

So, long story short. We had a car that was totaled in an accident about 3 weeks ago. My father-in-law was driving and he is, luckily, doing pretty well recovering considering how much vehicle damage was sustained. (Gotta LOVE those Read More …