Two hazards of small businesses are vacations and traffic, but usually not at the same time. Unfortunately, both keep your customers away from your business, potentially for an extended period of time. This spring, schools around us were off on Read More …
So, long story short. We had a car that was totaled in an accident about 3 weeks ago. My father-in-law was driving and he is, luckily, doing pretty well recovering considering how much vehicle damage was sustained. (Gotta LOVE those Read More …
I am certain that companies create standard customer service scripts to represent the “right” messaging to their customers – in any event, or situation, What they did not intend, is for them to sound like it was a pre-recorded robot Read More …
Are you really too busy to pick up the phone when a customer calls, or to pick up but then put them on hold indefinitely? If you have an established brand, an established location and a great product or service Read More …