Make It Better
Whatever you have within your control to make it better, please… do. try. help. work at it. take the time. make the move. You have the power to make it better, but you have to take the initiative. ~ Dawn Read More …
Category: opinion
Nothing Wrong
What happens when the professionals say there is nothing wrong but clearly there is… something wrong. Whether it is professionally or personally, something has to change. The ads are not working. Customers don’t know you exist. No one will listen Read More …
Your Mood
We can all tell a little bit from your mood and your voice, especially over the phone when you can’t see the person, ad yes, I am talking about the person filling a customer service role. The funny thing is Read More …
Unrelated
Ever think of something completely unrelated, but thought that it was… There are many theories or superstitions on why things happen – between butterfly wings flapping and breaking a rule when you were eight then crossing your fingers behind your Read More …
Confusing On Purpose
When you receive a letter, but still can’t figure out what they meant, you kind of have to wonder…was it written to be confusing on purpose, or because it is just too complicated? Difficult topics take more time to explain. Read More …
Maintain Patience
Working through a customer service issue it is not easy to maintain patience (is it?) No matter what side you’re on you have to maintain patience whether they are overly rude or excessively sweet…and hopefully able to find a resolution. Read More …
Build a Better…
Build a better… Mousetrap? Okay, for sure. That is the inspiration. What (else) do you see that could be improved for the benefit of humans everywhere? Think about it. A machine, a device, a functioning tool: How does it work? Read More …
Learn and Live
As we go, learn and live… We learn and live longer, in love and with family and friends. ~ Dawn aka Hat Girl
Don’t Know Yet
There are a lot of things, millions probably, that you don’t know yet. Yes, even at your particular age – old or young. Some of them have very little to do with the ability to learn but the timing of Read More …
Watch Out for New
Be ready. Be prepared. Be informed. Watch out for new… stories. news. theories. solutions. apps. social media channels. ways to make things work. And. people who are not really real, or cognizant, or able to tell the difference. Watch out Read More …