You have to trust the navigator. They can actually be more important than the driver. They can get you from here to there, with as little stress as possible, allowing the driver to focus on the road, safely getting the Read More …
During a busy Saturday, order on mobile for the win. There is no chance they will get your name wrong. No pressure to make a decision on what you want while they’re on the phone. Tip or don’t – it Read More …
You can do a lot with just the tiniest opening: on your calendar. in your schedule. of your opinion and willingness to consider other options. Of course, it is all relative…but you can make it work. Or, the universe will Read More …
Do you ever find yourself, as a marketer, operations or manager of a business (or someone who can simply relate) and have empathy as a customer…for the employee? I routinely find myself being upset on behalf of the people who Read More …
What do you do when you are solidly in the wrong place. Do you leave? Do you try to fix it? Do you have an option? Do you ask for help? Do you go backwards, retrace your steps and try Read More …
Too often, I know why a company does something, but that doesn’t mean I have to like it. And, yes, marketing is to blame. There, I said it. This thing they do, well. It isn’t easy to do it, in Read More …
Usually, at restaurants, you’re asked – what’s the name for this reservation, or the table? (You know, so we know who to call when it is ready.) But, then, the common names. The ones that more than one person – Read More …
All of those things you want (or want to do) are on the list. They’re there because you added them. Vacation Promotion Time together Quiet days Holidays at home New car Write a book What else should you add? You Read More …
Whoops. Don’t you just love that word? It obviously conveys that you made a mistake. But, it can soften it. Not a huge mistake. Just a little one. Tiny. Casual. Like forgetting to attach something (you said was attached) to Read More …
What’s new? Somehow the answer to this is everything and nothing at the same time. Depending on what time it is, in your life (not in your day) there are new things that come at you. Books, products, services, policies, Read More …