Sometimes, for weird reasons, a name is not quite as memorable as the pie. the meeting. the story. the time. the place. the single best glass of wine. the event. the movie. the restaurant. the little town you found by Read More …
Listening. Learning. Like it or not, all things come to an end. This year. Like all, is one of them. Just hours left, depending on when you might be tuning in. Did you do everything you wanted to do, accomplish Read More …
“Hello, may I speak to _________:” the manager / owner / person in charge. the parent at home. the one who just called me. the concierge. the one who placed the ad. the person who just said “Hello, this is Read More …
We need to do this one more time (and then, probably again.) When something works, a model, a plan, a tactic, or a holiday celebration goes off without a hitch, you should try it again. Refresh it. Make it look Read More …
Are you someone who is always early or late? Or, maybe you are recovering from one of those and becoming the other much to your own amazement; with all of the effort of one, and the sincere confusion about the Read More …
A multipass gives the consumer the concept of savings, while they spend far more money. Better value per visit, but overall outside of the normal threshold of spending. Visit us more than once and save big. Totally compelling. How many Read More …
You have to trust the navigator. They can actually be more important than the driver. They can get you from here to there, with as little stress as possible, allowing the driver to focus on the road, safely getting the Read More …
During a busy Saturday, order on mobile for the win. There is no chance they will get your name wrong. No pressure to make a decision on what you want while they’re on the phone. Tip or don’t – it Read More …
You can do a lot with just the tiniest opening: on your calendar. in your schedule. of your opinion and willingness to consider other options. Of course, it is all relative…but you can make it work. Or, the universe will Read More …
Do you ever find yourself, as a marketer, operations or manager of a business (or someone who can simply relate) and have empathy as a customer…for the employee? I routinely find myself being upset on behalf of the people who Read More …