Every Time
Every time I come to Las Vegas, I think the same thing I thought on my first visit here…this is no place for children. Yet, the city continues to try to make this city into a family destination…complete with outdoor Read More …
Category: branding
Too Cold
I grew up on the east coast, in the north east, where winters meant snow, skiing, ice skating and snow storms that cancelled school – much to our delight. Today, I am in Las Vegas and it is 77, but Read More …
Too Late
There are many things that can happen in your life where you are too late. Late for a meeting, late for a flight, late for a train – for these things, it can be too late to participate. However, for Read More …
Too Little Time
Talking to a small business owner today. She has so many great ideas…new website, new lobby, new treatment room, new services to provide, new carpeting or maybe hardwood, new curtains or maybe shades. So many great initiatives and just too Read More …
Know My Name
I am pondering changing a service provider. Why? I mean, I am loyal. When I pick a brand, it is hard to get me to change. Plus, it is pretty difficult to change some service providers. But, I no longer Read More …
Just Smile
Of all the customer service training advice, the best and the easiest for people is to tell them – just smile. Ask them if they need utensils. Make sure to put napkins in their bag. Put the eggs in a Read More …
Keep It Simple…
We probably all learned K.I.S.S. or Keep It Simple Stupid at a young age – what we sometimes fail to do, is remember that it works. We get older, we learn new things, we get smarter, we get fancy and Read More …
End or Just Beginning
It’s the Super Bowl. Today. It is also the first of February. I don’t think it matters too much, to me, for either. I do wonder is it is an end or just beginning to just get started? The year, Read More …
Legacy Brands
I’ve written about legacy brands before – the brands we love because our family aspired to own or the ones that they would only buy, no matter what. This is about the products (and sometimes the brands for that product) Read More …
The New Label
Have you ever noticed that the latest trend in diet and general health will show up on products that didn’t even HAVE the offending ingredient in the first place. So, the company revises the packaging and the new label shares Read More …