Don’t Know Why
If you read my post from yesterday, you will understand the basis of this one as I thought more about why I care. However, after long internal debate, I don’t know why I care whether Uber will get to Las Read More …
Category: branding
In My Favor
I am not a gambler, in fact I pretty much hate gambling money away. It isn’t that I don’t win, ’cause I do – sort of. I tend to win individual hands and roll great dice at the craps table. Read More …
Sensitivity and Potato Chips
These are two divergent topics, yet sensitivity and potato chips are indelibly related in my mind, in my life and in my perspective – all based on price. Price sensitivity affects a retailer or a manufacturer’s ability to gain momentum Read More …
Let Them Create
I am constantly amazed by the creativity that exudes from entrepreneurs, designers, artists, writers, musicians and chefs… they speak with passion about what they want to share with the world. They can’t help but share their ideas and they keep Read More …
Every Time
Every time I come to Las Vegas, I think the same thing I thought on my first visit here…this is no place for children. Yet, the city continues to try to make this city into a family destination…complete with outdoor Read More …
Too Cold
I grew up on the east coast, in the north east, where winters meant snow, skiing, ice skating and snow storms that cancelled school – much to our delight. Today, I am in Las Vegas and it is 77, but Read More …
Too Late
There are many things that can happen in your life where you are too late. Late for a meeting, late for a flight, late for a train – for these things, it can be too late to participate. However, for Read More …
Too Little Time
Talking to a small business owner today. She has so many great ideas…new website, new lobby, new treatment room, new services to provide, new carpeting or maybe hardwood, new curtains or maybe shades. So many great initiatives and just too Read More …
Know My Name
I am pondering changing a service provider. Why? I mean, I am loyal. When I pick a brand, it is hard to get me to change. Plus, it is pretty difficult to change some service providers. But, I no longer Read More …
Just Smile
Of all the customer service training advice, the best and the easiest for people is to tell them – just smile. Ask them if they need utensils. Make sure to put napkins in their bag. Put the eggs in a Read More …