Well, that can’t happen because it’s the weekend. As if the days of the week really mean anything anymore. I mean, with on demand, digital everything, work from home, work from vacation, work from anywhere, on the go…the days just Read More …
Somehow even if it isn’t viral it’s contagious enough to move quickly from one person to another. Good ideas Coming together Common ground Funny stories Loud laughter It doesn’t take much. One idea. One comment. One person who starts to Read More …
Whatever you have within your control to make it better, please… do. try. help. work at it. take the time. make the move. You have the power to make it better, but you have to take the initiative. ~ Dawn Read More …
What happens when the professionals say there is nothing wrong but clearly there is… something wrong. Whether it is professionally or personally, something has to change. The ads are not working. Customers don’t know you exist. No one will listen Read More …
We can all tell a little bit from your mood and your voice, especially over the phone when you can’t see the person, ad yes, I am talking about the person filling a customer service role. The funny thing is Read More …
Many topics are of mutual interest…and that is a very good thing. Here is where we find common ground. That is how we can relate to one another. This is what we talk about, or debate. It is why we Read More …
Ever think of something completely unrelated, but thought that it was… There are many theories or superstitions on why things happen – between butterfly wings flapping and breaking a rule when you were eight then crossing your fingers behind your Read More …
When you receive a letter, but still can’t figure out what they meant, you kind of have to wonder…was it written to be confusing on purpose, or because it is just too complicated? Difficult topics take more time to explain. Read More …
Working through a customer service issue it is not easy to maintain patience (is it?) No matter what side you’re on you have to maintain patience whether they are overly rude or excessively sweet…and hopefully able to find a resolution. Read More …
Spend the time catching up to what has happened. Read their note (hopefully it is a letter.) Reply quickly. Call someone. Talk to them. Make a plan. Get together. Spend hours. Stay longer than you think you can. Make a Read More …