Delivering as promised is the ultimate in customer service. Regardless of how much the customer has paid, $1 to $120 for rush services or thousands for closing on a business – when you deliver on time it is perfection. Strive Read More …
Customer service is so critical to anyone’s business. Bad customer service is a disservice – to the owner and to the customers. “No, I’m sorry, I can’t cut your hair today because you were late.” “I’d have to stay late, Read More …
Taking the weekend off to do nothing… completely and totally guilt free. Unheard of in today’s world, especially if you own your own business. If I work on the weekend, I feel guilty for ignoring the family. If I don’t Read More …
Editing. I hate it. I’m not a strong, easy writer. I have to think, I have to be inspired – I struggle. Then, once I get it all down, I have to edit and I hate that…all over again. But, Read More …
Impersonations and stream of consciousness makes me think of Robin Williams. I have put these two words together but not because I was thinking of them together, but because one lead to the other. Impersonations are always fun to watch Read More …
I always get frustrated when retailers don’t honor and respect the brand (or the brands) in their store. Today I was absolutely certain that I saw a Krispy Kreme case in a convenience store. Sure, it was seen though the Read More …
Your business personality is often a reflection of you as the founder. If you have started your own business and your own brand, then the public may have a good idea of what you are like, personally. Unless, you have Read More …
The Founder’s vision is one of the critical components that creates value in a successful company. Of course their leadership, continued dedication to the brand and amazing products or services are also key to develop it and to nurture it’s Read More …
New beginnings are amazing. Everything is new today. Teeth, hair, eyes. No braces. New hair cut. New glasses. All new today and such anticipation for a great reception tomorrow. Crossing my fingers. So much of our lives is dependent on Read More …
Mmmmm, potato chips are so good. Sure, I buy them, but I don’t always eat them because I know that I shouldn’t. But, I was at a friend’s house and she bought them to have for a small gathering and Read More …