Already Closed
Even when you are already closed, if you pick up the phone, the customer is more likely to call you again in the future. Of course, this does more than provide empathy for the customer, it gives you insight into Read More …
Category: observations
Talk Big
Sometimes, people are optimistic and talk big about what they will do, plan to do or really want to do. Time runs out. Funding doesn’t come through. They don’t deliver. Or, they change their mind (but not their marketing.) Then Read More …
Many Reasons for a Parade
There are many reasons for a parade – and boy are they varied. Today’s holiday, as far as I can tell from a little (more detailed than half-assed) internet research started with a strike and a march down the street. Read More …
This Pizza
This pizza or that pizza…which one do you like better? I know it is a summer 3-day weekend holiday, but good pizza is hard to pass up. When in Rome (or when in the greater NYC area) as they say, Read More …
Just the Moon
Why are we here? It’s just the moon calling us. Go out Be inspired Take a breath Start dreaming Snap a pic Share So many reasons to smile, but tonight just the moon is on our mind. ~ Dawn aka Read More …
A 30 Minute Wait
When there is a 30 minute wait, it always feels like longer, especially if you’re waiting for: Dinner – after skipping lunch Wash cycle – when you need to dry the clothes and pack them to leave Cake – that Read More …
Make Up The Rules
If you are in charge, you can make up the rules, right? Sure. I guess so. It works too. If – there is no other choice. Until there is. And – then, it stops working. Alternatively, sometimes people will stop Read More …
Once In a Blue
Once in a blue moon is actually kind of common – regardless of how old you are. According to some fairly quick, “half-assed internet research” (I skipped the sites were they gave you the formula and tapped into the one Read More …
Please Wait
If you are asked to please wait…do so patiently. It often pays off. upgrade to first class fit into the schedule without an appointment a better table happy hour starting your favorite server When they ask nicely…please wait, it will Read More …
Just A Part
When you need just a part of the whole replacement part is that a waste, or proactive design? Most replacement parts are available because they wear out, break or can be broken. Luckily the manufacturer knows this, and makes them Read More …