Annoying Customers

It is easy to see someone who can’t stand annoying customers. They get so visibly frustrated, short, snippy, obnoxious or indifferent, that it really “isn’t funny”. They need to put on their poker face, smile, laugh and go with the Read More …

Know Your Customers

There are so many great road warrior stories that could (and should) be shared. Some of my road side observations make me wonder: “What were they thinking?” or, even an incredulous: “Do you know your customers?” Maybe Miller Truck Leasing, Read More …

Holiday Sale

It’s kinda nice to find a holiday sale…but what holiday doesn’t have a sale? Well, it just depends on what you want. If it’s sheets, electronics, large household appliances, or buns for hot dogs, you can probably find them on Read More …

If You Like

If you like this, you might like that. It is all about the next visit and they hope they can enjoy your return. From demographics, trends and prior purchases, retailers can tell a lot about you without even really “knowing” Read More …

Geek Fun

Thank goodness for organizations like Pixar, Apple, Nintendo and Disney for making being a geek fun. Spending a few hours (again) at the Pixar exhibit at the Franklin Institute in Philly shows how many different types of careers are needed Read More …

Moving On

When one of your clients tell you they will be moving on to manage “it” on their own, it can be both a proud and a sad moment. Having them admit to themselves and then telling you that they should Read More …

Independent Thought

In today’s world of information, technology is instantly at your fingertips; “just Google it” or having SIRI answer* your inquiry, independent thought is difficult to have… As we close out on the summer, I am appreciative for the moments when the Read More …