Maintain Patience

Working through a customer service issue it is not easy to maintain patience (is it?) No matter what side you’re on you have to maintain patience whether they are overly rude or excessively sweet…and hopefully able to find a resolution. Read More …

Pick Your Vocab

It isn’t just for writing, you should pick your vocab carefully, all the time. Say what you mean. (Or, people around you will think you mean what you say.) There is a different word for everything. At least, it sometimes Read More …

Theme Night

Participating in theme night is the best… What is your theme? How is it relevant to your brand, your company and your mission to serve your customers. It doesn’t have to be a forever theme, just something to engage, inspire Read More …

Build a Better…

Build a better… Mousetrap? Okay, for sure. That is the inspiration. What (else) do you see that could be improved for the benefit of humans everywhere? Think about it. A machine, a device, a functioning tool: How does it work? Read More …

Start Off Well

We (should) always want to make a great first impression and start off well ahead of expectations. Unless…you want to test the waters and see how the reactions come in. Or, you are the kind of person who wants to Read More …