Your Mood

We can all tell a little bit from your mood and your voice, especially over the phone when you can’t see the person, ad yes, I am talking about the person filling a customer service role. The funny thing is Read More …

Pleasantly Surprised

When you are pleasantly surprised… by a company, by a colleague, by an organization, by a casual friend – an acquaintance really – let’s not elevate them too high, by an institution, so much so that you may not even Read More …

Make It Look Easy

You can make it look easy, but that doesn’t mean that you should. Life is hard. Some tasks are challenging. They don’t know what you know. Learning new things takes time. Life changes and then, it can be new again. Read More …