Make It Better
Whatever you have within your control to make it better, please… do. try. help. work at it. take the time. make the move. You have the power to make it better, but you have to take the initiative. ~ Dawn Read More …
Nothing Wrong
What happens when the professionals say there is nothing wrong but clearly there is… something wrong. Whether it is professionally or personally, something has to change. The ads are not working. Customers don’t know you exist. No one will listen Read More …
Your Mood
We can all tell a little bit from your mood and your voice, especially over the phone when you can’t see the person, ad yes, I am talking about the person filling a customer service role. The funny thing is Read More …
Of Mutual Interest
Many topics are of mutual interest…and that is a very good thing. Here is where we find common ground. That is how we can relate to one another. This is what we talk about, or debate. It is why we Read More …
Unrelated
Ever think of something completely unrelated, but thought that it was… There are many theories or superstitions on why things happen – between butterfly wings flapping and breaking a rule when you were eight then crossing your fingers behind your Read More …
Confusing On Purpose
When you receive a letter, but still can’t figure out what they meant, you kind of have to wonder…was it written to be confusing on purpose, or because it is just too complicated? Difficult topics take more time to explain. Read More …
Maintain Patience
Working through a customer service issue it is not easy to maintain patience (is it?) No matter what side you’re on you have to maintain patience whether they are overly rude or excessively sweet…and hopefully able to find a resolution. Read More …
Catching Up
Spend the time catching up to what has happened. Read their note (hopefully it is a letter.) Reply quickly. Call someone. Talk to them. Make a plan. Get together. Spend hours. Stay longer than you think you can. Make a Read More …
Pick Your Vocab
It isn’t just for writing, you should pick your vocab carefully, all the time. Say what you mean. (Or, people around you will think you mean what you say.) There is a different word for everything. At least, it sometimes Read More …
Theme Night
Participating in theme night is the best… What is your theme? How is it relevant to your brand, your company and your mission to serve your customers. It doesn’t have to be a forever theme, just something to engage, inspire Read More …