Don’t Know Why
If you read my post from yesterday, you will understand the basis of this one as I thought more about why I care. However, after long internal debate, I don’t know why I care whether Uber will get to Las Read More …
Category: work
In My Favor
I am not a gambler, in fact I pretty much hate gambling money away. It isn’t that I don’t win, ’cause I do – sort of. I tend to win individual hands and roll great dice at the craps table. Read More …
Safe?
In the last 40 years and especially in the last 14 years, we have adopted new ways to stay safe. However, why is it, that we go on vacation or to the city and we abandon these habits; or worse Read More …
Too Little Time
Talking to a small business owner today. She has so many great ideas…new website, new lobby, new treatment room, new services to provide, new carpeting or maybe hardwood, new curtains or maybe shades. So many great initiatives and just too Read More …
Too Much Technology
Sometimes, the simple solution and the better solution is to pick up the phone or walk down the hall. We depend, and use, too much technology when a simple face to face or conversation would work so much better. I Read More …
Just Smile
Of all the customer service training advice, the best and the easiest for people is to tell them – just smile. Ask them if they need utensils. Make sure to put napkins in their bag. Put the eggs in a Read More …
Elevators and Escalators
Another “tribute” post for today. This one is because my grandfather was an elevator repairman… he had definite and strong opinions about elevators and escalators. He was right to do so. One industry paid his wages and helped him to Read More …
Because of This
When I think about how many new things get invented, because of one device (or family of devices) I am constantly amazed. Whole new industries pop up because of this one thing that someone, somewhere created and became popular in Read More …
Use Your Gadgets
If you have products you sell, or products that you make by hand, you might want to show people what they look like or how they’re made. How simple this is today, much simpler than it used to be! Today’s Read More …
Glitch is a Bad Word
Well, I have to ask the software community at large – do you believe that glitch is a bad word? Maybe my audience is too small, but I will put it out there anyway. What is it about software that Read More …