That Look
That look you give… when the online chat takes over an hour to respond. when the name they give you is CLEARLY made up. when the upload “paperclip” feature does not actually work (regardless of your efforts to re-save the Read More …
Category: retail
How Much Is Too Little
When businesses measure their performance, even the little things can matter. The question is, how much is too little to make a difference? The reason why I posted about web browser performance yesterday and just one platform not being enough, Read More …
Multi-Platform Options
You can (and should) handle multi-platform options for your clients and customers. Why, oh why, is Chrome the only one that you will develop for your website? Take some time. Develop on the other two or three platforms that people Read More …
The Uncertainty Lingers
Going into the last final “hurrah” of the summer with the Labor Day Holiday and still, this 2020 year of uncertainty lingers. So many things left to do in this beautiful season. We should find a great way to celebrate. Read More …
Once a Day
If your system only e-mails your customers once a day with the update on their order status, you are probably missing out on the opportunities that would present themselves. Upsell in real time, same day. Schedule pick ups immediately. Get Read More …
Be Flexible and Understanding
Whether you are the customer or the business owner, you have to be flexible and understanding of the other. We don’t want things to be this way. We want it to be positive. We would prefer to enjoy the day. Read More …
Not Ideal But
Often, no matter who you are or where you “are” in your life, things may be not ideal but they are okay, and they can get better. Sometimes you just have to put in the effort. Make the investment in Read More …
Keep Trying
Things are evolving but, they need to keep doing so. The retailers, who are supporting people with at home deliveries keep trying to get the goods safely there. In one piece and all together, usable. They tape the bottles. They Read More …
Days Before
In the days before our area is supposed to reopen, it seems like it already is…but, in some ways not. The streets are still mostly empty, as are: the restaurants the hair salons the spas the schools the gyms Still, Read More …
Remember To Be Nice
With all of the reminders we have been hearing since (well before) the Coronavirus hit the US…Remember to be nice is perhaps, one of the most forgotten. Sure, we are: not touching our face; washing our hands; using hand sanitizer Read More …